Installation Technician

About the role

Krypton Web is looking for a full‑time Installation Technician to join its Cape Town team. The role involves installing and configuring both wireless and fibre internet connections at customer premises, ensuring reliable service delivery. You will work on‑site, interacting directly with customers and documenting each installation.

Key responsibilities

• Install and configure wireless and fibre internet connections, including running cabling, setting up equipment, and verifying signal strength and network performance.
• Diagnose and resolve connectivity issues, perform routine checks, and ensure installations meet safety and quality standards.
• Communicate installation requirements to customers, provide clear guidance on equipment use, and document completed work according to company procedures.
• Collaborate with the support team to escalate complex issues and contribute to continuous service improvement.

Required profile

• Strong technical skills in troubleshooting and cabling for wireless and fibre installations.
• Effective communication and customer‑service abilities.
• Focus on customer satisfaction with the ability to manage expectations.
• Basic networking knowledge (routers, switches, Wi‑Fi configuration) and familiarity with internet technologies.
• Ability to work on‑site, including at heights or in confined spaces, and handle physical installation tasks.
• Attention to detail, reliable time management, and adherence to safety and quality standards.
• Relevant technical certification or practical experience in telecommunications, networking, or a related field (advantage).
• Valid driver’s licence and willingness to travel to customer locations within Cape Town.

Required skills

• Wireless and fibre installation
• Cabling
• Network troubleshooting
• Basic networking (routers, switches, Wi‑Fi configuration)