Hospitality Guest Relations Coordinator

About the role

This independent contracting mandate oversees guest experience, operational readiness and high-touch hospitality across four 5-star short-term rental properties in Sea Point. The work is hybrid: remote guest coordination combined with essential on-site presence. It starts at about 4 to 6 hours per week, with full availability required in December and January for peak seasonal turnover.

Key responsibilities

• Guest communication and journey management: coordinate professional contact before arrival, during the stay and after checkout; guide guests through self-check-in and resolve access or arrival queries in real time; handle in-stay requests quickly.
• Property readiness: inspect all four units before arrival for 5-star staging, prepare welcome amenities and consumables, and report maintenance, cosmetic or inventory issues.
• Turnover coordination: manage same-day check-out and check-in, coordinate with cleaning and housekeeping teams, and help meet turnaround deadlines.
• Operational oversight: monitor lockboxes, smart locks and access hardware; keep records of inventory, linen and guest replenishment stock; implement feedback and training guidelines from property management.
• Deliverables: weekly check-in/check-out schedule, readiness checklists, guest query summaries and immediate reporting of defects; monthly performance summary, guest feedback report, inventory audit and improvement recommendations.

Required profile

• Prior experience in hospitality, guesthouse management, short-term rentals or luxury accommodation.
• Lives in the Sea Point or Green Point area and has own, reliable transport between properties.
• Full, non-negotiable availability in December and January.
• Preferred: exposure to premium Cape Town Atlantic Seaboard holiday rental standards, experience with smart locks, self-check-in tech or channel management messaging apps, and basic household maintenance troubleshooting.