Helpdesk Operator – Vereeniging

About the role

An opportunity exists for a Helpdesk Operator to join the team at our Vereeniging Mediclinic branch. We are seeking an individual who displays a high level of ethics and integrity while consistently aligning with the PathCare values.

Key responsibilities

• Ensure customer satisfaction by achieving the necessary requirements and outputs
• Provide an excellent service to our critical supporting doctors in the hospital
• Comply with operational excellence by adhering to the schedule and meeting all call centre metrics
• Assist with telephonic queries, conveying of Meditech results and printing of cumulative results for wards when needed
• Develop and maintain customer and supporter relationships
• Work closely with technical and administrative teams on site
• Comply with Quality Management Systems
• Live the PathCare value system

Required profile

• Grade 12 (Matric) qualification
• Proficiency in literacy, writing and numeracy in English and Afrikaans
• Computer literate
• At least 1 year’s experience as a Helpdesk Operator (advantageous)
• Relevant experience in a medical customer service environment
• Previous switchboard experience or ability to learn switchboard operation professionally
• Client‑focused with excellent attention to detail
• Initiative and problem‑solving ability
• Effective communication and interpersonal skills with strong listening ability
• Ability to work under pressure, independently and as part of a team
• Adaptability and a positive, flexible attitude
• Acceptable track record/performance rating in administrative, technical and behavioural competencies