Head of Student Enrolments (Remote)

About the role

The dynamic online learning platform is seeking a remote Head of Student Enrolments to lead performance, efficiency and growth of the enrolments function. This senior position blends commercial sales leadership, data‑driven management and people development to meet enrolment and conversion targets.

Key responsibilities

• Analyse lead volume and quality, identify trends and optimise lead management processes.
• Monitor enrolment KPIs, conversion rates, productivity and use BI dashboards to drive performance.
• Oversee implementation and utilisation of CRM, telephony, BI, automation and AI technologies.
• Identify and automate manual processes to improve operational efficiency.
• Coach, support and review enrolment team members, set performance expectations and conduct regular reviews.
• Prepare and present performance reports with actionable insights to senior management.

Required profile

• Minimum 5 years managerial experience in a data‑driven, contact‑centre environment.
• Proven track record in high‑pressure, target‑driven settings.
• Strong understanding of sales strategies, metrics and performance management.
• Ability to interpret dashboards, reports and performance data confidently.
• Professionalism, attention to detail and ability to work under pressure.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• CRM systems
• Business Intelligence tools
• Telephony platforms
• Automation tools
• AI workflow technologies
• Data analysis and dashboard interpretation