Head of Department - Supply Chain

About the role

Leroy Merlin South Africa is looking for a Head of Department (Supply Chain) based in Boksburg, Johannesburg. The role leads end-to-end logistics operations, ensuring efficient merchandise flow, high inventory accuracy and world-class order fulfilment, and drives operational excellence and strategic supply chain performance.

Key responsibilities

• Lead and manage end-to-end merchandise flow, including receiving, storage and dispatch.
• Ensure at least 98% compliance with merchandise handling procedures and at least 99% system and delivery accuracy.
• Plan and secure stock availability for promotions and peak trading periods, and optimise storage and stock flow to support sales growth and reduce stockouts.
• Deliver fast, accurate order fulfilment with at least 99% order accuracy and SLA compliance, and reduce delivery-related complaints.
• Manage returns efficiently and oversee receiving, inventory and outbound operations against productivity targets.
• Lead, coach and develop teams, including recruitment, training and performance management, and manage workforce planning and scheduling.
• Maintain safety standards: zero critical incidents, 100% PPE compliance and audit scores above 80%, and reduce shrinkage and costs.

Required profile

• Grade 12 / Matric (essential).
• National Diploma in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, Warehouse Management or a related field (essential).
• 5+ years of experience in supply chain, retail logistics or warehouse management.
• Proven leadership of teams in a high-volume retail or distribution environment.
• Experience managing KPIs and operational performance, and strong analytical and problem-solving ability.