Growth & Customer Success Manager

About the role

The Growth & Customer Success Manager will own the strategic management, retention, and commercial growth of high‑value client relationships within the EasyPay ecosystem. Based in Cape Town with a hybrid work model, the role focuses on expanding revenue, strengthening long‑term partnerships, and delivering an exceptional client experience across all touchpoints.

Key responsibilities

• Serve as senior relationship owner for a portfolio of strategic and enterprise clients, building trusted executive‑level relationships.
• Lead regular strategic reviews, performance discussions, and planning sessions while acting as the escalation point for client matters.
• Drive sustainable revenue growth through cross‑selling, upselling, and product expansion initiatives.
• Support rollout and adoption of new EasyPay solutions and collaborate with Sales, Product, and Commercial teams on growth strategies.
• Ensure clients realise maximum value from EasyPay solutions, monitor NPS and service reviews, and lead initiatives to improve satisfaction and retention.
• Oversee operational performance, including transaction performance, uptime, and support responsiveness, ensuring compliance with contractual obligations and service levels.

Required profile

• Strong commercial acumen with a proven track record in managing strategic or enterprise accounts.
• Excellent stakeholder engagement and communication skills, capable of building executive‑level relationships.
• Ability to translate client needs into scalable growth opportunities aligned with organisational objectives.
• Proactive risk identification and mitigation mindset.
• Experience collaborating with cross‑functional teams such as Product, Operations, Technology, and Support.

Required skills