Full-Time Call Center Representative
MCI · Cape Town
Job description
About the role
MCI is recruiting a full-time entry-level Call Center Representative in Cape Town. The role supports customer service, help desk, technical support and back-office functions. The schedule is four 10-hour days with working hours aligned to the United States. Candidates apply through the official MCI portal, completing screening questions and a pre-employment test.
Key responsibilities
- Handle inbound and outbound customer interactions
- Answer product and service questions
- Troubleshoot basic technical and account issues
- Support customer service, help-desk and back-office functions
Required profile
- At least 18 years old
- Grade 12 / National Senior Certificate or equivalent
- Zero minimum years of experience listed; one year in a contact centre is preferred but not required
- Previous computer use for data entry and customer support
- English communication and ability to work scheduled shifts
Required skills
- Type at least 20 words per minute
- Microsoft Office and Windows skills
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Published 10 hours ago
Expires 1 month from now
6 views · 0 interested
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MCI
Cape Town
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