Seasonal Customer Service Advisor (US Market, 4-Month Contract)

About the role

Huntswood, a ResultCX company, is hiring Seasonal Customer Service Advisors for a 4-month contract covering the US market. The role suits a confident communicator who enjoys a fast-paced, client-focused environment and is looking for night-shift work while building their skills. Shifts are rotational between 1pm and 8am.

Key responsibilities

• Deliver exceptional service via webchat, voice and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create positive moments for customers.

Required profile

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Minimum of six months of call centre experience, or six months of related experience in financial services, customer service, debit or credit card support.
• Experience or demonstrated capability in a multichannel environment (phone, chat, email).
• Basic understanding of the US market is essential.

Required skills

• Customer service experience.
• Excellent written and verbal communication.
• Ability to analyse and troubleshoot issues and give sound resolutions.
• Writing skills for capturing case notes.
• Adaptive approach and ability to navigate systems.

What we offer

• Night shift hours on rotational shifts (between 1pm and 8am).
• R8,000 basic pay plus R2,500 night shift allowance and an attendance bonus.
• R5,000 completion bonus.
• Short-term contract with global exposure.