Front Desk Receptionist

About the role

Body Plus Mind Wellness Spa is looking for a warm, professional and highly organised Front Desk Receptionist in Cape Town. As the first point of contact for clients, you will help create a welcoming spa experience and keep the reception area running smoothly.

Key responsibilities

• Welcome and assist clients with a friendly, professional attitude
• Manage bookings, rescheduling, cancellations and client enquiries
• Answer phone calls, emails and social media messages promptly
• Process payments and keep accurate daily cash-up records
• Maintain client records and ensure confidentiality
• Promote spa treatments, retail products, memberships and special offers
• Coordinate therapist schedules and appointment flow
• Keep the reception and waiting areas clean, organised and inviting
• Assist with general admin duties and stock management

Required profile

• Previous experience in reception, customer service, hospitality or the beauty and wellness industry is advantageous
• Excellent communication and interpersonal skills
• Strong organisation and multitasking ability
• Professional appearance and positive attitude
• Ability to work under pressure in a fast-paced environment
• Reliable, punctual and detail-oriented
• Willingness to work weekends and public holidays when required

Required skills

• Computer literacy
• Experience with booking systems is beneficial

What we offer

• A supportive and professional work environment
• Opportunities for growth within the wellness industry
• Staff discounts on treatments and retail products
• Ongoing training and development