First-Level Desktop Support Technician (Windows 11)

About the role

We are looking for an experienced Desktop Support Technician to join our Head Office in Johannesburg. You will provide first‑ and second‑line on‑site support for Windows 11 workstations and standard business applications, ensuring a reliable and efficient IT environment for all users.

Key responsibilities

• Deliver on‑site desktop and technical support to Head Office staff.
• Diagnose and resolve Windows 11 operating system issues.
• Support desktops, laptops, printers, monitors, docking stations and other peripherals.
• Troubleshoot Microsoft 365 applications such as Outlook, Teams and OneDrive.
• Assist users with Teams meetings and AV/conferencing equipment.
• Log, track and resolve incidents via the IT Service Management system, meeting agreed SLAs.
• Build, configure, deploy and refresh Windows 11 devices.
• Perform hardware diagnostics and replacements, maintaining accurate asset records.

Required profile

• Grade 12 / Matric qualification.
• 2‑4 years of experience in desktop or IT support, preferably in a corporate Head Office environment.
• Proven experience supporting Windows 11.
• Ability to provide on‑site support and work independently.

Required skills

• Windows 11 operating system troubleshooting.
• Microsoft 365 suite (Outlook, Teams, OneDrive).
• AV and conferencing equipment support.
• Desktop and laptop hardware configuration and repair.
• Printers, monitors and docking stations maintenance.
• IT Service Management (ITSM) ticketing tools.