Facilities Account Manager

About the role

Telesure Investment Holdings is looking for a Facilities Account Manager in Johannesburg. The role maintains, develops and manages relationships with new and existing partners, including company management and organised labour, and negotiates policy payments deducted from employees' salaries. It is a permanent position.

Key responsibilities

• Manage ongoing relationships with partner verticals, review processes and systems, and ensure products are updated, quoted correctly and queries are resolved quickly.
• Ensure quality assurance through partner product testing on all relevant platforms and keep partners informed about go-live dates, removal dates and outstanding items.
• Resolve IT and system queries with the internal IT department and external partner IT departments, and follow up on outstanding items with the account administrator.
• Hold regular meetings with partners on performance, create accurate partner reports, and negotiate fee structures when needed.
• Build a personal network, attend business sector events, research new potential partners and add products to the portfolio to meet revenue targets.
• Oversee legal agreements with the legal division, implement systems in line with best practice, and track budget progress and partner invoicing and payments.
• Analyse performance issues, propose solutions and recommendations, and help partners with complex queries and retention.
• Manage partner-related projects and develop a relationship management plan with key decision-makers in each partner organisation.

Required profile

• Grade 12 or SAQA accredited equivalent (essential).
• 3 to 5 years of account, brand or partner management experience (essential).
• A relevant 3-year business-related degree or diploma is advantageous.
• Experience in the financial services industry and marketing environment is advantageous.