Ecommerce & Social Media Customer Support Assistant

About the role

We are seeking a junior‑level Ecommerce & Social Media Customer Support Assistant to be the first friendly human contact for our online shoppers. You will resolve order issues, manage returns, and help our brand engage with its community across social platforms.

Key responsibilities

• Handle customer enquiries via Outlook and Desk365, ensuring timely responses.
• Track orders, investigate delivery problems using Shopify and the BobGo courier service, and coordinate collections with BobGo or Pargo.
• Process returns, manage claims for missing items, and produce monthly analytics on delivery performance.
• Plan, schedule, and publish content on social media channels; respond to comments and messages.
• Create captions, stories, and platform‑specific posts while monitoring trends and reporting on campaign results.

Required profile

• Strong service orientation with a genuine desire to help customers.
• Organised, able to juggle multiple tasks without losing focus.
• Excellent written communication and a sense of humour to brighten difficult days.

Required skills

• Outlook
• Desk365
• Shopify
• BobGo courier aggregation service
• Pargo collection scheduling

What we offer

• Junior‑level salary range ZAR 14,000‑15,700 per month.
• Opportunity to develop expertise in ecommerce operations and social media marketing.
• Dynamic, supportive team environment.