East Africa Specialist - Luxury Safari Sales

About the role

Asilia Africa, a long-standing East African safari company founded in 2004, is looking for an East Africa Specialist based in Cape Town. You will design and sell tailor-made luxury safari experiences across East Africa, managing the guest journey from enquiry through to booking confirmation, giving expert advice and achieving individual sales targets.

Key responsibilities

• Design personalised luxury safari itineraries tailored to each guest's interests, travel style and budget.
• Manage the complete sales journey from enquiry through to booking confirmation.
• Build strong guest relationships through expert advice, proactive communication and exceptional service.
• Achieve individual revenue, conversion and booking targets while maintaining strong average booking values.
• Maintain accurate quotations, booking information and CRM records across HubSpot and reservation systems.
• Ensure smooth operational handovers through accurate booking documentation and timely confirmations.
• Develop expert knowledge of Asilia's camps, East African destinations and industry trends.
• Collaborate with Sales Operations, Guest Services and other departments to deliver a seamless guest experience.
• Share ideas, support colleagues and embrace new processes and technology.

Required profile

• Minimum 5 years' experience selling East African safaris.
• Minimum 10 years' experience in an African inbound retail sales environment.
• Proven success in achieving sales targets.
• Passion for African travel, guest-focused and commercially driven.

Required skills

• Consultative sales and itinerary design skills.
• Excellent written and verbal communication.
• Organisational and time management skills.
• Commercial awareness and attention to detail.
• CRM systems (HubSpot advantageous).

Working conditions

• 9 hours per day, Monday to Friday (08h00 to 17h00), with some flexibility.
• On-call availability after hours and on weekends, including checking online booking platforms for last-minute arrivals.
• Alternative public holidays and overtime during peak periods, possibly paid with time off in lieu.
• Rotating responsibility for a 24/7 emergency phone.
• Occasional travel for work.