EAP Clinician (Night Shift) – Johannesburg

About the role

Lyra Health, a provider of mental health solutions for employers, is recruiting an EAP Clinician (Night Shift) covering 21:30 to 06:30. The role is based in South Africa on a hybrid basis, within a 100 km radius of a Lyra office in Johannesburg, Cape Town or Durban. It is a five-day shift role with rotating weekend shifts, no work on public holidays, and requires counselling in both Afrikaans and English.

Key responsibilities

• Be the first point of contact for employees accessing Lyra Southern Africa.
• Provide all services to which callers are entitled professionally and respectfully, in line with standards agreed with the NSC managers.
• Capture all case information accurately on the database for clinical management.
• Follow clinical protocols and operational standards set by Clinical and Operational Management.

Required profile

• A Master's qualification as a Clinical/Counselling/Educational Psychologist, currently registered with the HPCSA.
• An Honours qualification as a Clinical Social Worker, currently registered with the SACSSP.
• A B Psych degree with HPCSA registration as a registered counsellor.
• Ability to provide therapy in at least two languages, Afrikaans and English.
• Reliable high-speed internet (minimum 50 Mbps) when working remotely; otherwise work from the office.

Required skills

• Solution Focused Therapy.
• Fast typing and computer literacy.
• Merging clinical and EHWP focus, client service orientation and articulate communication.
• Good telephone manner and ability to deliver telephonic therapy.
• Time management, teamwork, working under pressure and in a structured call centre environment.
• Short-term counselling framework.