EAP Clinician (Night Shift)

About the role

Lyra Health, a global provider of employer mental health solutions, is hiring an EAP Clinician for its Southern Africa operation on the night shift (21:30 to 06:30). The role is hybrid and requires the candidate to be based within a 100 km radius of a Lyra office in Johannesburg, Cape Town or Durban. It is a five-day shift role with rotating weekend shifts, no work on public holidays, and requires counselling in English and an African language.

Key responsibilities

• Be the first point of contact for employees accessing Lyra Southern Africa.
• Provide all services to which callers are entitled professionally and respectfully, in line with standards agreed with the NSC managers.
• Capture all case information accurately in the database for clinical management.
• Follow clinical protocols and operational standards set by Clinical and Operational Management.

Required profile

• A Master's qualification as a Clinical/Counselling/Educational Psychologist, currently registered with the HPCSA.
• Or an Honours qualification as a Clinical Social Worker, currently registered with the SACSSP.
• Or a B Psych degree with HPCSA registration as a registered counsellor.
• Ability to provide therapy in at least two languages, English and an African language.
• Reliable high-speed internet (minimum 50 Mbps) when working remotely; otherwise work from the office.

Required skills

• Solution Focused Therapy.
• Fast typing and computer literacy.
• Ability to merge clinical and EHWP focus, good telephone manner and ability to deliver telephonic therapy.
• Time management, teamwork, working under pressure and in a structured call centre environment.
• Short-term counselling framework.