EAP Clinician (Day Shift) - Clinical Psychologist

About the role

Lyra Southern Africa is recruiting a Clinical Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The role reports to the NSC Team Leader and involves clinical interventions in both Afrikaans and English. It is a full-time permanent weekday position, hybrid, based within a 100 km radius of a Lyra office in Johannesburg, Cape Town or Durban.

The successful candidate must be willing to work a 4-week shift rotation (morning, afternoon and evening) and to attend meetings outside normal local hours occasionally. Reliable home internet (minimum 50 Mbps) is required, with fallback to the office during connectivity issues or load shedding.

Key responsibilities

• Be the first point of contact for employees accessing Lyra Southern Africa services
• Provide all entitled services professionally and respectfully, to agreed standards
• Capture all case information accurately on the database for clinical management
• Follow clinical protocols and operational standards set by Clinical and Operational Management

Required profile

• Master's qualification as a Clinical/Counselling/Educational Psychologist, registered with the HPCSA
• OR an Honours degree as a Clinical Social Worker, registered with the SACSSP
• OR a BPsych degree, registered as a Registered Counsellor with the HPCSA
• OR a Master's in Psychology, registered as a Psychologist (Clinical/Counselling/Educational/Industrial) with the HPCSA
• Able to counsel in English and at least one African language
• Ability to deliver short-term counselling

Required skills

• In-the-moment risk assessment
• Working in a structured call centre environment
• Pragmatic problem-solving and ownership
• Solution Focused Therapy