Dispatch Clerk / Administrator

About the role

The Dispatch Clerk/Administrator will coordinate vehicle and personnel assignments to meet service requests efficiently. This role serves as the main communication hub between clients, drivers, and internal teams, ensuring smooth operations and compliance with company policies.

Key responsibilities

• Schedule and dispatch vehicles/personnel, optimizing routes and schedules for efficiency.
• Act as primary point of contact, providing timely updates and handling inquiries.
• Maintain accurate records of dispatch activities, service requests, and client interactions.
• Resolve issues and conflicts during dispatch operations, implementing preventative solutions.
• Ensure compliance with safety regulations, company policies, and legal requirements.
• Generate and analyse dispatch reports, identifying improvement areas and taking corrective actions.

Required profile

• Grade 12 or equivalent; logistics or administration qualifications are a plus.
• Proven experience in dispatching, logistics, or related administrative roles.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to stay calm and make decisions under pressure.