Director of Engineering & Customer Success

About the role

A leading global payments technology organisation is seeking an experienced Director of Engineering & Customer Success to lead a combined team of engineering and customer success professionals. The role blends technical leadership, software engineering, customer implementation and commercial delivery.

Key responsibilities

• Lead and develop a team of 12+ engineering and customer success professionals.
• Oversee software engineering, embedded payment solutions, integrations and technical delivery.
• Manage customer implementations, UAT, go‑live and post‑deployment support.
• Act as senior technical escalation point for key banking and enterprise customers.
• Partner with Sales on solution design, proposals and new business opportunities.
• Drive engineering best practices, processes and continuous improvement.

Required profile

• 10+ years of experience in software engineering, technical delivery or engineering leadership.
• Proven experience managing engineering/technical teams of 10+ people.
• Strong customer‑facing experience in payments, FinTech, banking or enterprise technology.
• Bachelor’s degree in Computer Science, Engineering or a related field.

Required skills

• Software development (including embedded systems and networking).
• Jira and Jenkins (or similar engineering tools).