Specialist Solution Analyst - Commercial Lending Technology

About the role

Absa is hiring a Specialist Solution Analyst for its Commercial Lending Technology team within CIB Investment Banking Technology, based in Sandton. The role acts as the bridge between business stakeholders and technology teams supporting the Commercial Lending estate, combining business analysis, systems analysis, testing and application support. It builds a deep understanding of Commercial Lending products, processes, data and technology platforms to drive business improvements and support production stability.

Key responsibilities

• Elicit, analyse and document business and system requirements, translating them into user stories, functional specifications, process models and acceptance criteria.
• Analyse processes to find gaps and risks, maintain requirement traceability and manage and prioritise requirements, defects and enhancement backlogs.
• Build relationships with business, technology, operations teams and vendors, facilitate workshops and communicate solution impacts, risks and dependencies.
• Support business users through testing, implementation and production adoption, investigate production incidents and service requests, and perform root cause analysis.
• Collaborate with engineers, product teams and testers on solution design, backlog refinement and release planning, define and run test scenarios, coordinate UAT and ensure solutions are production-ready.
• Maintain documentation, knowledge repositories and operational procedures, and share knowledge across the technology team.

Required profile

• Bachelor's degree in Information Technology or a related field.
• Minimum 5 years of experience in business and systems analysis, including gathering and documenting requirements, supporting business-critical applications, resolving production issues, and working with stakeholders and vendors.
• Commercial Lending or Commercial Property Finance experience is essential.
• FIS Commercial Loan Servicing (CLS/ACBS) experience is advantageous.

Required skills

• Understanding of system integrations, databases, application interfaces and related technologies.
• Working knowledge of UML and BPMN modelling techniques.
• Experience creating user stories, process models and acceptance criteria.
• Strong analytical thinking, stakeholder management, communication and attention to detail.