Specialist Business & Systems Support Analyst – Commercial Lending Technology

About the role

Absa is hiring a Specialist Business & Systems Support Analyst for its Commercial Lending Technology division in Sandton, Gauteng. The role sits in the Corporate and Investment Banking (CIB) technology group and acts as a bridge between operational stakeholders and the technical teams behind the Commercial Lending ecosystem. It goes beyond standard business analysis, combining technical troubleshooting, stakeholder management and process improvement.

Key responsibilities

• Act as the main point of contact for business users, run workshops to capture requirements and manage expectations through the solution lifecycle.
• Translate business needs into user stories, functional specifications and process models using BPMN and UML.
• Provide second-tier functional support, perform root cause analysis on production issues and keep system integrations stable.
• Define success criteria, lead User Acceptance Testing (UAT) and ensure solutions are vetted before deployment.
• Maintain documentation such as system architecture, integration maps and operational procedures.

Required profile

• Proven ability to elicit requirements and document complex system interactions.
• Ability to explain technical risks and dependencies to non-technical stakeholders.
• Systematic approach to incident resolution and root cause analysis.

Required skills

• Proficiency in modern modelling tools.
• Strong understanding of the SDLC, especially in an Agile or DevOps-led environment.

The role is described as a high-level specialist position in a major South African bank, with a competitive package, performance-based incentives and corporate benefits. The Sandton location involves a hybrid work model.