Despatch Supervisor – Shift Operations Lead

About the role

The Despatch Supervisor will lead shift operations, ensuring efficient loading, dispatch and high service standards within a fast‑moving consumer goods environment. You will coordinate teams, manage truck loading, and act as the communication hub between factory, sales and distribution.

Key responsibilities

• Supervise and develop a team of clerks, loaders and shunters, providing training and performance evaluations.
• Ensure timely dispatch of products by monitoring scheduling, route planning and resource allocation.
• Serve as liaison between factory supervisors, sales representatives, distribution controllers and management.
• Enforce compliance with Tiger Brands policies, BMR, FSSC 22000, EHS and EMS standards.
• Maintain accurate dispatch records, prepare operational reports and handle escalated issues.
• Respond to emergencies, troubleshoot route or equipment disruptions, and optimise staff deployment to reduce costs.
• Track shift KPIs, analyse performance data and conduct Team Connect training sessions.

Required profile

• Advanced Diploma or Degree in Supply Chain, Logistics or related field.
• 2‑3 years despatch experience in FMCG.
• Strong supervisory and administrative skills.

Required skills

• Team Connect system
• Shop floor development system
• Knowledge of FSSC 22000, EHS and EMS compliance standards

What we offer

• Opportunity to work in a purpose‑driven company with strong brand values.
• Professional development and training programmes.