Service Coordinator – Customer Service Operations

About the role

Our client, a dynamic and fast‑growing company in the services industry, is seeking a motivated and experienced Service Coordinator to join their team in Sandton. This role is ideal for individuals who thrive in a fast‑paced, results‑driven environment and want to make a significant impact.

Key responsibilities

• Control and follow up on all routine services to ensure they stay up to date, including pest control.
• Plan service routines around holidays and manage client routing changes.
• Liaise with clients, schedule installations, and keep them informed of visits.
• Supervise loading/unloading of vehicles, verify paperwork and stock, and sign off checks.
• Manage fuel cards and weekly petrol slips, ensuring all are accounted for.
• Oversee OPSI device handling, training, daily discrepancy reports, and key/fuel‑card issuance.
• Conduct daily debriefings and coordinate weekly training for service staff.
• Handle customer complaints professionally and resolve issues promptly.
• Maintain physical and electronic filing of documents.
• Monitor service targets, route adherence, and equipment availability.
• Assist with fleet management, vehicle servicing, and compliance with road traffic laws.

Required profile

• Minimum Grade 12 education.
• 2‑3 years of service‑related experience, preferably in a supervisory or team‑leader capacity.
• Valid driver’s licence.