Desktop Engineer

About the role

Logicalis, an international IT solutions provider, is hiring a Desktop Engineer in Johannesburg. The role keeps customer workstation environments running smoothly and resolves customer-reported incidents, supporting environments that include wired local equipment, application support, hardware recommendations and operating systems.

Key responsibilities

• Provide day-to-day support of customer server environments and perform project-related deployment and development work.
• Troubleshoot technical faults, update customers by phone and email, and log progress in the ticketing system.
• Complete customer Change Requests, including impact and risk analysis, and implement them out of hours when required.
• Provide daily administration for managed service customers and contribute to technical incident reports.
• Capture repeat faults, carry out root cause analysis, and proactively identify fault trends.
• Maintain and update customer technical documentation and build relationships with key suppliers.
• Attend Change Advisory Board meetings, customer site visits and working parties, and help identify gaps in knowledge and skills.
• Undertake technical audits for key customers and work with the solutions area on new services and proposals.

Required profile

• 2+ years of experience configuring, troubleshooting and administering Microsoft Windows workstations, Azure and Office 365, antivirus solutions and computer hardware (Dell, IBM, HP).
• Experience in desktop support, Microsoft Office and basic networking, storage management and printing troubleshooting.
• Ability to work with enterprise customers, obtain SC security clearance, and own transport.

Required skills

• Microsoft Windows 7, 10 and 11, Azure and Office 365
• Antivirus configuration and troubleshooting
• Basic networking and storage management
• Excellent troubleshooting skills and good PC skills