Debtors Clerk – Accounts Receivable

About the role

The Debtors Clerk will manage the accounts receivable function, ensuring accurate invoicing, timely collection of outstanding debts, and maintaining positive customer relationships. This role supports healthy cash flow and effective credit control for the business.

Key responsibilities

• Daily management of client/customer accounts and maintenance of debtor master data.
• Prepare and process invoices, pro‑forma invoices, credit notes and related documentation.
• Administer debt collection activities, follow up overdue accounts via phone, email and written correspondence.
• Investigate non‑payment reasons, recommend resolutions and escalate delinquent accounts when required.
• Accurately receipt payments, allocate them to correct customer accounts and reconcile remittances.
• Perform monthly debtor reconciliations and resolve account discrepancies promptly.
• Prepare weekly and monthly debtor reports, monitor aged debtors and inform relevant departments of potential bad debts.
• Respond to customer queries professionally, liaise with internal teams to resolve billing and invoicing issues.

Required profile

• Experience in accounts receivable, credit control or debt collection.
• Strong attention to detail and ability to work with financial documentation.
• Good communication skills for interacting with customers and internal stakeholders.

Required skills