Data & Insights Specialist

About the role

A client of ARVO, which offers customised debt and capital solutions such as restructuring, turnarounds and equity or debt investing to distressed companies across Sub-Saharan Africa, is looking for a Data & Insights Specialist. The role turns big datasets, especially call transcripts, into operational solutions that improve negotiations, decision-making and collections.

Key responsibilities

• Analyse trends and highlight quick wins or risks
• Build insight-driven tools or dashboards to guide daily decisions
• Work with Ops teams to embed improvements
• Turn insights into simple, practical actions for operations

Required profile

• A curious analyst who digs into data to find the "why"
• Comfortable working with multiple data sources (collections, call, campaign and bureau data)
• Knows how to use AI/LLMs to pull insights from conversations, spot negotiation patterns and improve agent behaviour
• Not a pure techie, able to make tools useful and explain insights simply
• Fast learner, comfortable explaining insights and keeping them simple

Required skills

• Strong analytical base (SQL and Python helpful)
• BI experience (Qlik is a plus)