Customer Support Specialist – Sage 50c

About the role

We are seeking a passionate Customer Support Specialist to join our Sage 50c support team in Johannesburg. In this role you will provide expert technical assistance, troubleshoot complex product issues, and ensure minimal disruption to customers' business operations.

Key responsibilities

• Deliver expert‑level support for complex Sage 50c product and technical queries.
• Diagnose, investigate, and resolve software and system issues using structured troubleshooting techniques.
• Identify root causes, recommend clear sequential solutions, and document all interactions in the CRM system.
• Provide specialist guidance to internal support teams, advisors, partners, and alliances.
• Communicate product updates, releases, and bug fixes to stakeholders.
• Monitor support trends, log software defects, and contribute to product improvement initiatives.
• Collaborate with cross‑functional teams, capture knowledge gaps, and help develop learning resources.
• Prioritise workload, manage productivity metrics, and adapt to changing business demands.

Required profile

• Passionate about technology, problem‑solving, and delivering exceptional customer experiences.
• Strong analytical and troubleshooting abilities.
• Effective communication and collaboration skills.
• Ability to prioritize tasks, adapt to change, and maintain service excellence.

Required skills

• Sage 50c
• CRM system usage