Customer Service Agent

About the role

The Customer Service Agent will be the primary point of contact for patients and clients who have questions about medical billing and invoices. Working in a fast‑paced call centre environment, you will use Salesforce CRM to manage inquiries, provide clear explanations, and ensure a positive experience.

Key responsibilities

• Handle inbound and outbound voice calls and email tickets related to medical billing and invoice queries.
• Provide accurate information on charges, payment terms, account balances and payment arrangements.
• Actively chase overdue debts using phone and other communication methods.
• Escalate complex billing issues to the appropriate internal teams.
• Record all interactions precisely in the Salesforce CRM system.
• Maintain compliance with UK GDPR and company data‑protection standards.
• Meet performance metrics for quality, productivity and customer satisfaction.

Required profile

• Previous experience in a contact‑centre or customer‑service role, preferably with billing or medical‑billing exposure.
• Minimum Grade 12 or equivalent qualification.
• Strong verbal communication, active listening and conflict‑resolution abilities.
• High attention to detail and ability to handle sensitive financial discussions with empathy.

Required skills

• Salesforce CRM

What we offer

• Opportunity to work in a supportive team handling real‑world medical billing challenges.
• Professional development in customer‑service and financial‑services processes.