Customer Service & Admin Assistant (Front Desk)

About the role

This position is the welcoming face of a leading distributor of industrial cleaning equipment and solutions. You will provide professional front‑line customer service, support the sales team, and ensure smooth administrative processes throughout the customer journey.

Key responsibilities

• Act as the first point of contact for customers at reception, by telephone and email.
• Support the sales team with day‑to‑day administrative tasks to ensure effective service delivery.
• Assist customers with product enquiries, order queries and general information requests.
• Process orders, quotations, invoices and related documentation accurately and promptly.
• Coordinate with internal departments to guarantee smooth order processing and timely delivery.
• Maintain accurate customer records, order information and administrative files.
• Follow up on enquiries and provide feedback within agreed timelines.
• Resolve customer concerns professionally and escalate when necessary.
• Manage general office administration, filing and data capture requirements.
• Maintain an organised and professional reception and office environment.

Required profile

• Matriculation (or equivalent) is essential.
• Previous experience in customer service, reception, sales support or administration.
• Excellent communication skills with a professional and friendly telephone manner.
• Fluent in English and Afrikaans.
• Strong customer‑service orientation and a genuine desire to build positive relationships.
• Highly organised with strong attention to detail and accuracy.
• Proactive, reliable and willing to take ownership of responsibilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Good computer literacy and proficiency with general office systems.
• Professional appearance and a warm, sincere personality.

Required skills

• Proficiency with Microsoft Office Suite.