Collections Clerk – Hospital Group

About the role

The Collections Clerk manages and executes collection activities for the hospital group, tracking outstanding accounts, contacting patients and medical schemes about payment and ensuring timely, accurate account reconciliations. The role calls for strong organisation, attention to detail and professional communication when handling sensitive financial information. It is a full-time position based in Bryanston.

Key responsibilities

• Track and manage outstanding debtors and accounts receivable for the hospital group
• Generate and distribute invoices and statements to patients and medical schemes
• Monitor payment deadlines and follow up on overdue accounts
• Contact patients and medical schemes by telephone and in writing to follow up payments and arrange payment plans
• Negotiate payment arrangements and record agreements accurately
• Investigate and resolve payment discrepancies, account queries and disputes
• Reconcile debtor accounts regularly and prepare collection reports on outstanding balances, activity and trends
• Work toward collection targets, prioritise high-value accounts and allocate and post receipts correctly
• Maintain records of collection actions and communications, comply with hospital policies and patient confidentiality, and collaborate with billing and patient services teams

Required profile

• Matric (Grade 12) or equivalent
• Diploma in Finance, Accounting, Business Administration or a related field is advantageous
• At least 2 years' experience in debtors, accounts receivable, collections or a related financial role
• Experience in hospital billing, medical debtors and collections is highly advantageous

Required skills

• Understanding of billing, debtors and collection processes
• Communication, customer service and negotiation skills
• Accounting software and MS Office, especially Excel
• Attention to detail, organisational and administrative skills
• Confidentiality and professionalism in dealing with difficult situations