Client Services Officer – Mafikeng

About the role

PathCare is looking for a Client Services Officer to join its Mafikeng branch. The role centres on building and maintaining strong relationships with clients and supporters, driving marketing activities and resolving complaints professionally. Candidates must be able to work with the Area Manager, Zone Manager, pathologists and seniors.

Key responsibilities

• Build and nurture client relations with new and existing stakeholders to improve collaboration and efficiency.
• Organise, coordinate and drive marketing activities, including CPD events and wellness days.
• Maintain and grow the current market by identifying growth opportunities.
• Educate, inform and liaise with all stakeholders, and promote and facilitate IT platforms for supporters.
• Troubleshoot, manage and resolve supporter and patient complaints and queries in a timely way.

Required profile

• A healthcare qualification (Medical Technology, Nursing or Technician diploma/degree) plus marketing and client service experience; alternatively, five years of marketing experience in a medical or healthcare setting, preferably with a three-year Marketing degree.
• Valid Code B driver's licence (manual) and own vehicle.
• Extensive client service experience: acting as primary point of contact, building relationships, networking, and resolving complaints.
• Extensive experience in a pathology environment; knowledge of pathology terminology and databases is highly advantageous.
• Fluent written and spoken English with an understanding of Afrikaans.

Required skills

• Intermediate computer literacy (Microsoft Office: Excel, Word, PowerPoint, email).
• QA knowledge including Point of Care, accreditation audits and non-conformance/client feedback systems.
• Advantageous: experience with Meditech and PP3/V3 IT systems, and a supporter base in the Mafikeng area.
• Project management, report writing, public speaking and presentation skills.

What we offer

• Market-related remuneration package with a retirement fund contribution.
• Risk benefits (group life and disability cover) and an annual bonus.
• Competitive maternity benefits, a health care allowance and discounted pathology tests.
• Payment of HPCSA/SANC annual registration fees and training at the PathCare Training Academy.

To apply, complete the application form and send your CV to the employer by 29 October 2026.