Client Liaison Officer – Bloemfontein

About the role

PathCare is seeking a Client Liaison Officer to join its Bloemfontein Mediclinic branch. The role supports doctors and patients by managing result queries, ensuring service quality, and maintaining strong relationships with internal and external stakeholders.

Key responsibilities

• Provide a one‑stop service to critical supporting doctors in the hospital.
• Develop and maintain customer and supporter relationships.
• Assist with patient result queries, report processing and ward rounds to identify service issues.
• Ensure customer satisfaction by meeting required outputs.
• Handle login requests and related administrative tasks.

Required profile

• Grade 12 (Matric) qualification.
• Minimum two years of relevant pathology experience.
• Customer service and administrative experience.
• Client‑focused with excellent attention to detail.
• Strong initiative, problem‑solving and multitasking abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure, independently and as part of a team.
• Positive attitude, flexible work‑style and devotion to quality.
• Fluent in English with an understanding of Afrikaans.
• Willingness to work shifts, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Experience with Meditech, including Test Database and Account Modules.

What we offer

• Market‑related remuneration package.
• Retirement fund contribution and risk benefits (Group Life and Disability cover).
• Annual bonus and competitive maternity benefits.
• Health care allowance and discounted pathology tests.
• Payment of HPCSA/SANC annual registration fees.
• Developmental opportunities at the PathCare Training Academy.