Field Service Engineer - Bloemfontein

About the role

Abbott's Molecular Division, which focuses on molecular diagnostics and the analysis of DNA, RNA and proteins, is looking for a Field Service Engineer based in Bloemfontein. The role provides Abbott Molecular clients with a best-in-class customer experience through on-site installation, maintenance and troubleshooting of molecular instrumentation, and involves close collaboration with Service and Commercial colleagues.

Key responsibilities

• Install and implement new systems at current and new customer sites.
• Perform preventative maintenance, including hardware and software upgrades and repairs on molecular instrumentation.
• Troubleshoot applications and instrumentation by phone and on site, and log complaints in call management systems.
• Provide on-site customer support and training for software and hardware upgrades.
• Work closely with Application Support Specialists and the Commercial team, and take part in conference calls, service summits, expert meetings and workshops.
• Provide primary service and support for the assigned territory, and back-up support outside it when needed.
• Maintain and manage own tools and spare parts field service inventory kits, validate tools and report spare part usage to Service Management.
• Report on product usage, meet service financial goals (revenue and margin) and increase service revenue.
• Develop and implement value creation strategies, including comprehensive service sales in the territory.

Required profile

• Tertiary qualification in Electrical Engineering, Biomedical Engineering or a related field.
• Minimum of 3 years' experience; preferably in the medical or diagnostics industry, with field experience.
• Fluency in English, including writing reports, technical documents and analytical problem descriptions; other languages are an advantage.
• Based in Bloemfontein or willing to relocate at own cost.

Required skills

• Profound knowledge of budget management and service processes such as spare parts, material flow logistics and complaint handling.
• Excellent communication skills and outstanding customer care.
• Ability to solve technical problems by phone, email, webinar and in person at a client site.