CCTV Control Room Manager

About the role

TTK Surveillance is looking for an experienced, hands-on CCTV Control Room Manager to oversee the daily operations of its offsite CCTV monitoring control room in Edenvale, Gauteng. The manager supervises control room operators, ensures sites are monitored correctly, incidents are handled professionally and procedures and service levels are maintained.

Key responsibilities

• Manage daily control room operations and supervise control room operators
• Ensure all assigned sites are actively monitored and review incident reports
• Monitor operator performance and productivity, and conduct regular quality checks
• Ensure incidents are correctly identified, escalated and recorded, and that operators follow procedures and escalation protocols
• Manage shift handovers, staffing levels and attendance, and investigate complaints and incidents
• Monitor system alerts and camera offline notifications, and escalate camera and system issues to the technical department
• Liaise with clients on monitoring incidents and service matters, and identify training needs and coach staff
• Compile daily, weekly and monthly reports and ensure KPIs and SLAs are met

Required profile

• Previous experience managing a CCTV control room is essential; offsite CCTV monitoring experience is an advantage
• Experience managing staff and working with shift-based teams
• Ability to work shifts when required
• PSIRA-related experience or knowledge is advantageous

Required skills

• Strong knowledge of CCTV monitoring systems and control room procedures
• Good computer skills, strong communication and report-writing skills
• Attention to detail, organisational and problem-solving skills, and ability to stay calm under pressure