CCTV Control Room Manager

About the role

TTK Surveillance is seeking an experienced, hands‑on CCTV Control Room Manager to lead the daily operations of its off‑site monitoring control room. The role involves supervising operators, ensuring sites are continuously monitored, and maintaining high standards of incident handling and service levels.

Key responsibilities

• Manage daily operations of the CCTV Control Room and supervise operators.
• Ensure all assigned sites are actively monitored and system alerts are addressed.
• Monitor operator performance, productivity, and conduct regular quality checks.
• Oversee incident identification, escalation, recording, and review of incident reports.
• Handle shift handovers, staffing levels, attendance, leave and disciplinary matters.
• Liaise with clients regarding monitoring incidents and service matters.
• Compile daily, weekly and monthly control‑room reports and ensure KPIs and SLAs are met.
• Assist in improving processes, training staff, and escalating technical issues to the technical department.

Required profile

• Previous experience managing a CCTV control room (off‑site experience advantageous).
• Strong knowledge of CCTV monitoring systems and control‑room procedures.
• Experience managing shift‑based teams and staff attendance.
• Excellent communication, report‑writing, organisational and problem‑solving abilities.
• Ability to remain calm and make decisions under pressure.
• PSIRA‑related experience or knowledge is a plus.

Required skills

• CCTV monitoring systems
• Computer skills