Business Process Analyst

About the role

WNS Global Services, a global Business Process Management (BPM) leader, is hiring a Business Process Analyst in Centurion. The role maps and documents business processes and reviews procedure manuals together with business process owners and business units.

Key responsibilities

• Gather and analyse information from many sources to inform business process mapping and documentation, and turn stakeholder discussions into process maps and procedures.
• Identify and document opportunities to streamline or improve existing processes.
• Act as a modelling subject matter expert and point of contact for functional and cross-functional stakeholders, helping include the right people in procedure manual revisions.
• Communicate relevant information to the right recipients following internal processes.
• Support change management, facilitate process workshops and guide staff through change in line with frameworks and project management methodologies.
• Report to the Process Lead on work and deliverables, and develop, maintain and distribute process documentation.

Required profile

• Minimum of 2-3 years of work experience in a business process modelling environment.
• Preference for certified BPMP, Lean Six Sigma, PMP or similar professionals.

Required skills

• Experience with modelling software such as Visio, Bizagi, Lucidchart, SharePoint or D3M.
• Working knowledge of RPA tools and processes is beneficial.
• In-depth knowledge of quality tools such as Cause and Effect, Fishbone, Scatter diagrams and control charts across DMAIC and DMADV approaches.