Assistant Manager - Training (Operations Trainer)

About the role

WNS Global Services, a global Business Process Management (BPM) and Business Process Outsourcing (BPO) provider, is hiring an Assistant Manager - Training (Operations Trainer) in Durban. The role delivers soft skill, product and technical training to assigned operational business units.

Key responsibilities

• Deliver training: conduct new starter training as well as refresher, up-skilling and cross-skilling sessions.
• Complete assessments for every training event and provide remedial support to delegates before re-assessment.
• Handle administration: complete annual training reports, delegate attendance registers and update the operational skills matrix.

Required profile

• Grade 12 / Matric; a tertiary qualification in training and development is beneficial.
• 3+ years' experience in a call center environment is an advantage.
• 1+ year of experience in Learning & Development, plus training, coaching and mentoring experience.

Required skills

• High proficiency in delivering impactful training and facilitation.
• Intermediate computer literacy (MS Office).
• Strong planning, organising and time management skills.
• High proficiency in verbal and written English, strong communication and interpersonal skills.
• Attention to detail, exceptional administrative skills, self-motivated and proactive.

What we offer

• Role clarity, coaching and mentoring.
• Professional development and a structured career path.
• A culture of outperformance, engagement and celebration.
• The chance to support community initiatives through the WNS Cares Foundation.