Assistant Event Services Manager - Beverage

About the role

The Cape Town International Convention Centre (CTICC) is looking for an Assistant Event Services Manager for its Beverage department. You will assist the Event Services Managers in planning and executing services for assigned events, ensuring excellent service to internal and external customers and upholding departmental standards. You will also manage all subordinates to deliver a seamless event.

Key responsibilities

• Manage all events and services, including the floor, build-ups and breakdowns, and maintain a high standard of service with clients, including labour brokers, while adhering to safety standards.
• Obtain full briefings and handovers from the Event Services Manager, colleagues and seniors before each event, and work closely with other Event Services Managers, Hospitality Hosts, Beverage Teams, BOH and kitchen teams.
• Direct and manage Hospitality Hosts, monitor staff against standard operating procedures, handle customer complaints, write handovers and manage coffee sales.
• Record breakages and losses, ensure operating equipment is returned and signed in, and make sure storerooms are packed correctly and stock is ordered in advance of events.
• Keep staffing levels correct, conduct quarterly performance reviews with Section leaders and waitrons/baristas, manage workplace diversity, handle staff discipline, run daily on-the-job training and assessments, hold daily handovers and post-event debriefs.

Required profile

• Relevant Hospitality / Food & Beverage management qualification (NQF Level 5).
• At least three years of supervisory experience in hospitality / food and beverage at a 4/5 star establishment.
• Proven team management and leadership experience.
• Knowledge of food safety, handling and inventory management.
• Experience operating a point-of-sale system.

Required skills

• Time management, planning and organisational skills.
• Negotiation and financial management abilities.
• Conflict resolution, clear communication and strong reporting and analytical abilities.
• Ability to build client networks and relationships.

Candidates must apply through the CTICC applicant tracking system by 17:00 on 12 November 2026 with an employment application form, highest qualifications and CV; only shortlisted candidates with complete applications will be considered. Remuneration is discussed with the successful candidate.