Administrative Assistant – FinTech Department

About the role

The FinTech Department of the Financial Sector Conduct Authority is seeking an Administrative Assistant to provide comprehensive office support. The role ensures smooth day‑to‑day operations, enabling the department to focus on its regulatory and innovation initiatives.

Key responsibilities

• Provide administrative support to the Head and staff of the FinTech Department.
• Liaise with secretaries, senior staff of financial institutions, regulators, industry bodies and project partners.
• Maintain the FinTech intranet page and central filing system in line with departmental standards.
• Update and manage the spreadsheet of FinTech companies, tracking their current status.
• Schedule meetings, book venues and ensure calendar coordination for stakeholders.
• Respond professionally to public information requests and business queries.
• Support the IFWG Innovation Hub’s Regulatory Sandbox, Guidance Unit and Innovation Accelerator.
• Log service calls for the Supply Chain Unit and ICT, and coordinate with external FinTech startups to understand their information needs.

Required profile

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to organise, liaise and work with people at all levels.
• Excellent computer and IT proficiency, with the capacity to work under pressure.
• Attention to confidentiality and data protection requirements.
• Ability to monitor assigned projects and handle escalations effectively.