Account Director – Enterprise Creative Services (Remote)

About the role

This remote position leads a portfolio of strategically important enterprise customers within a global creative services environment. You will own the end‑to‑end relationship, from initial scoping through delivery, renewal and expansion, partnering with senior client stakeholders and internal teams to translate business objectives into scalable programs.

Key responsibilities

• Own the relationship for 5–10 enterprise accounts, driving retention, expansion and executive‑level trust.
• Develop and execute strategic account plans that identify upgrade, expansion and long‑term growth opportunities.
• Lead renewal processes and commercial negotiations in collaboration with leadership.
• Partner with Project Managers and Producers to coordinate delivery across multiple workstreams while maintaining high‑quality customer experience.
• Serve as senior escalation point for complex issues, resolving challenges quickly.
• Monitor account health, burn rates, pacing, performance and profitability.
• Develop ROI‑focused business cases and identify AI or automation opportunities to improve outcomes.
• Coach and develop Project Managers and Producers, strengthening delivery standards.

Required profile

• 5–10+ years of experience in account management or client services within creative, marketing or digital environments.
• 3–5+ years in an account leadership role such as Senior Account Manager, Group Account Manager or Account Director.
• Proven track record managing and growing enterprise or high‑value global customer accounts.
• Strong commercial acumen with experience meeting revenue, retention and growth targets.
• Experience working with enterprise, SaaS, D2C or B2B clients and navigating complex procurement processes.
• Excellent communication, stakeholder management, problem‑solving and negotiation skills.
• Ability to work effectively in a fully remote, multi‑time‑zone environment.

What we offer

• Fully remote, remote‑first working environment.
• Opportunity to manage strategically important enterprise accounts and influence long‑term relationships.
• Exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI and automation.
• Collaboration with a globally distributed team spanning 60+ nationalities.
• High‑trust, fast‑paced environment with mentorship, professional growth and leadership responsibilities.