Senior Receptionist – Morningside

About the role

The Senior Receptionist will lead the Welcome Desk at Planet Fitness Morningside, ensuring a professional and friendly first impression for all members. This position combines front‑desk management, member interaction, and occasional group‑exercise facilitation.

Key responsibilities

• Oversee daily operations of the Welcome Desk to maximise member satisfaction.
• Conduct group exercise classes when required.
• Assist with club administration and cash handling.
• Communicate effectively with members and staff.
• Manage reception staff, monitor access controls, and handle overrides.
• Control reception stock and resolve member complaints.
• Train new reception team members.

Required profile

• Proven ability to motivate and lead staff.
• High administrative accuracy and integrity.
• Excellent communication and liaison skills at all levels.
• Willingness to work shifts and maintain high energy.
• Previous front‑desk or welcome‑desk experience is an advantage.
• Track record in staff management, planning, conflict handling and problem solving.
• Reliable personal transport.

Required skills

• Intermediate PC skills