This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Life Claims Administration Manager – Sandton, Johannesburg
Rainmaker Acquisiton CC · Johannesburg
Job description
About the role
The role leads the individual life and group risk claims teams at the Sandton head office. You will be accountable for delivering services to internal and external stakeholders within agreed SLAs, planning capacity, and driving operational efficiency.
Key responsibilities
- Manage daily activities, workflow and performance of the Claims Administration team.
- Ensure SLA adherence, cost‑effectiveness and continuous improvement of quality standards.
- Monitor external perception ratings and address service failures.
- Lead budgeting, resource planning and cross‑functional collaboration.
- Provide accurate reporting, KPI dashboards and trend analysis for decision‑making.
Required profile
- Grade 12 (essential) and relevant tertiary qualification (advantageous).
- Minimum 3 years management experience in long‑term insurance.
- 2‑3 years experience as a group risk/individual life assessor.
- Proven track record of leading a customer‑focused team.
Required skills
- Proficient in MS Office and PC operations.
- Experience facilitating executive and senior‑level engagements.
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Rainmaker Acquisiton CC
Johannesburg