IT Support Administrator

About the role

The successful candidate will join a well‑established organisation to ensure the stability, security and efficiency of its IT infrastructure. This role provides hands‑on technical support across multiple sites and manages the Microsoft 365 environment.

Key responsibilities

• Provide day‑to‑day IT support to users across multiple branches/sites.
• Install, configure, maintain and troubleshoot laptops, desktops, tablets, printers and other IT equipment.
• Administer Microsoft 365 services including user accounts, licensing, Outlook, Teams, OneDrive, SharePoint and Exchange.
• Troubleshoot hardware, software, networking and connectivity issues.
• Monitor and maintain network infrastructure, firewalls, backups, telephony systems and cybersecurity measures.
• Support internal business systems and applications.
• Log, manage and resolve IT support tickets within agreed turnaround times.
• Liaise with external service providers, vendors and consultants for infrastructure, security and equipment support.
• Ensure all systems, devices and office equipment remain secure, operational and optimised.
• Assist with IT documentation, asset management and system improvement initiatives.
• Provide professional, user‑friendly support to non‑technical staff.

Required profile

• 5–10 years of experience in IT Support, Desktop Support or Systems Administration.
• Strong Microsoft 365 administration experience.
• Solid understanding of networking, firewalls, backups, cybersecurity and ticketing systems.
• Ability to troubleshoot independently and manage multiple priorities.
• Strong communication and customer service skills.
• Valid driver’s licence preferred.
• Required certifications: CompTIA A+, CompTIA Network+, Microsoft Certification.
• Highly advantageous: ITIL Foundation, Cisco CCNA, cloud certifications (AWS, VMware, Google Cloud).

Required skills

• Microsoft 365 (user accounts, licensing, Outlook, Teams, OneDrive, SharePoint, Exchange).
• Networking concepts and protocols.
• Firewalls configuration and management.
• Data backup solutions.
• Cybersecurity fundamentals.
• Ticketing system operation.
• Windows desktop and laptop hardware.
• Printers and peripheral devices.
• Telephony systems.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft certification (e.g., MCSA, MCSE).
• ITIL Foundation (advantageous).
• Cisco CCNA (advantageous).
• Cloud platforms: AWS, VMware, Google Cloud (advantageous).

What we offer

• Negotiable salary around R22 000 per month.
• Comprehensive benefits package.
• 13th month cheque.