Field Technician - Junior (Fibre & Wireless)

About the role

Herotel (Pty) Ltd is looking for a Field Technician Junior to be based in Graaff Reinet, Eastern Cape. The role leads installations and repairs on wireless or fibre networks, focusing on standard home or small business jobs. It involves working with a Team Leader and Scheduler, maintaining documentation and providing good customer service.

Key responsibilities

• Follow SOPs, health and safety procedures and complete SHER and OHS documentation.
• Fibre troubleshooting: splicing, testing, dome management; wireless troubleshooting: signal testing on CPEs, access points and bandwidth; basic network troubleshooting: IP conflicts, firewalls and routing.
• Install VoIP systems, run internal and external network and fibre cables, and set up basic access points and networks.
• Receive daily job cards, check stock, confirm client needs and update quotes with Sales or Technical departments.
• Test client equipment, upgrade firmware, take photos for quality control and update tickets for invoicing.
• Handle callout repairs, explain cost implications, resolve issues on site or replace equipment, and follow quality control.
• Clean up after CPE recovery and complete the recovery job card.
• Work overtime, weekends and on emergency call-outs, and work at heights and in confined spaces.

Required profile

• Grade 12; specialized certifications are an advantage.
• 1 year of fibre optic splicing experience and 1 year of RF/wireless experience.
• Previous IT industry experience, driver's licence with a clean record, and medical fitness to work at heights.
• Ability to lift and carry heavy equipment and climb ladders.
• Preference given to previously disadvantaged individuals under the employment equity plan.

Required skills

• Fibre cable termination with connectors and fusion splicing.
• Use of FO troubleshooting tools such as OTDR and mass fusion splicing machines.
• Basic computer skills, networking knowledge and customer service experience.
• Good analytical, planning and leadership skills, and proficiency with hand and power tools.