Customer Service Representative – Nights (Fixed-Term)

About the role

As a Customer Service Representative working night shifts on‑site in Cape Town, you will help customers resolve issues with empathy and efficiency, contributing to an exceptional experience.

Key responsibilities

• Answer incoming customer communications via voice, chat or email.
• Conduct research to provide accurate answers and resolve issues.
• Escalate complex cases when necessary.

Required profile

• Minimum 3 months of customer service experience.
• High school diploma or equivalent.
• Strong communication skills and a caring attitude.

Required skills

• Computer proficiency.

What we offer

• Transport provided as required.
• Support for career and professional development.
• Fixed‑term contract.
• Inclusive, community‑focused culture.
• Benefits package that may include PTO, tuition reimbursement, health and wellness incentives.