Senior Account Manager - B2B & Client Relations
Hewitt Colenbrander Recruitment / HC Recruit · Sandton
وصف الوظيفة
About the Role
We are seeking a dynamic and results-oriented Senior Account Manager to join our team in Sandton. In this pivotal role, you will be responsible for nurturing long-term client relationships, ensuring operational excellence, and driving strategic growth within our existing portfolio.
Main Missions
- Relationship Management: Build and maintain strong, long-term partnerships with key stakeholders to ensure high levels of client satisfaction.
- Service Delivery & Compliance: Monitor performance and ensure strict adherence to Service Level Agreements (SLAs) while proactively resolving any issues.
- Business Development: Identify and capitalize on upselling and cross-selling opportunities to maximize value within existing accounts.
- Operational Coordination: Liaise with internal teams to coordinate installations, maintenance, and support, ensuring seamless service delivery.
- Administrative Excellence: Manage accurate data entry, maintain detailed client records, and support reporting and planning activities.
Candidate Profile
- Proven track record with 3 to 5 years of experience in Account Management or B2B Sales.
- Educational background: Matric certificate plus a tertiary qualification in Sales, Marketing, or a related field.
- Industry experience in Managed Print Services (MPS) or Office Automation is highly advantageous.
- Possession of a valid driver's license and reliable personal transport is essential.
Required Skills
- Strategic Account Planning & Growth
- Stakeholder Management & Communication
- SLA Monitoring & Performance Tracking
- Proficiency in MS Office Suite
- Proactive Problem-Solving & Conflict Resolution
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Hewitt Colenbrander Recruitment / HC Recruit
Sandton
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