Senior Account Manager - B2B & Client Relations

About the Role

We are seeking a dynamic and results-oriented Senior Account Manager to join our team in Sandton. In this pivotal role, you will be responsible for nurturing long-term client relationships, ensuring operational excellence, and driving strategic growth within our existing portfolio.

Main Missions

• Relationship Management: Build and maintain strong, long-term partnerships with key stakeholders to ensure high levels of client satisfaction.
• Service Delivery & Compliance: Monitor performance and ensure strict adherence to Service Level Agreements (SLAs) while proactively resolving any issues.
• Business Development: Identify and capitalize on upselling and cross-selling opportunities to maximize value within existing accounts.
• Operational Coordination: Liaise with internal teams to coordinate installations, maintenance, and support, ensuring seamless service delivery.
• Administrative Excellence: Manage accurate data entry, maintain detailed client records, and support reporting and planning activities.

Candidate Profile

• Proven track record with 3 to 5 years of experience in Account Management or B2B Sales.
• Educational background: Matric certificate plus a tertiary qualification in Sales, Marketing, or a related field.
• Industry experience in Managed Print Services (MPS) or Office Automation is highly advantageous.
• Possession of a valid driver's license and reliable personal transport is essential.

Required Skills

• Strategic Account Planning & Growth
• Stakeholder Management & Communication
• SLA Monitoring & Performance Tracking
• Proficiency in MS Office Suite
• Proactive Problem-Solving & Conflict Resolution