Receptionist – Front of House & Customer Service

About the role

We are looking for a professional Receptionist to be the first point of contact for visitors, guests, employees and contractors. You will deliver a friendly, efficient front‑of‑house service while supporting workplace operations and ensuring a safe, welcoming environment.

Key responsibilities

• Greet and register visitors, manage access procedures and handle guest hospitality.
• Answer and direct incoming calls using the switchboard/PABX system.
• Coordinate meeting‑room bookings, prepare rooms and monitor cleanliness of reception, kitchens, restrooms and common areas.
• Maintain stationery and consumables inventory, liaise with cleaning, security and other service providers.
• Maintain accurate visitor, contractor and service records; compile operational reports.
• Conduct routine workplace inspections, report non‑conformances and support health‑safety compliance.
• Identify and suggest improvements to enhance the workplace experience.

Required profile

• Grade 12 (Matric) required; qualification in Hospitality, Customer Service, Business Administration or Office Management advantageous.
• 2–3 years of experience in reception, front‑of‑house, customer service or workplace services.
• Experience in corporate, hospitality or client‑service environments and interacting with clients, visitors and suppliers.

Required skills

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Switchboard/PABX operation.
• Visitor management systems.
• Report preparation and administration.
• Facilities coordination and stock/inventory management.
• Health and safety awareness.