Customer Success Manager – French Speaker

About the role

The Customer Success Manager will join the EMEA Customer Excellence team at S&P Global Energy. You will help customers onboard, adopt, and derive maximum value from our energy and commodities data solutions while acting as a trusted advisor.

Key responsibilities

• Proactively engage French‑speaking customers to understand their needs and drive product adoption.
• Deliver remote and on‑site training sessions, tailoring content to each client’s workflow.
• Monitor usage data and health scores to identify upsell or support opportunities.
• Serve as the voice of the customer, providing feedback to product and service teams.
• Collaborate across functions to create seamless, elevated customer experiences.
• Anticipate challenges and address them before they become issues.

Required profile

• Fluency in French and English, both written and spoken.
• At least 3 years of relevant experience or 5 years in the energy, commodities, or finance sector.
• Strong presentation and software demo abilities.
• Ability to manage multiple accounts and projects simultaneously.
• Willingness to travel for client meetings.

Required skills

• Gainsight (or similar customer success platform).
• Salesforce (or similar CRM).

What we offer

• Opportunity to work within a global leader in energy market intelligence.
• Collaborative, geographically dispersed team environment.
• Continuous learning on industry trends and product developments.