Team Leader – Retail Operations

About the role

Hollywoodbets is looking for two energetic Team Leaders to manage its Ceres branch in the Western Cape. You will be responsible for driving branch performance, ensuring compliance, and delivering an excellent betting experience to guests.

Key responsibilities

• Achieve branch targets and budgets while growing the customer base.
• Maintain up‑to‑date betting boards, memos, and results throughout the day.
• Oversee cash administration, including daily banking, float management, and fraud prevention.
• Educate team members on FICA compliance and credit‑card/EFT policies.
• Manage stock control, weekly stock takes and reporting.
• Handle customer bets where required and ensure limits are respected.
• Prepare daily operational reports and newsflashes for senior management.

Required profile

• At least 12 months experience in the retail, gaming or betting industry.
• Leadership experience of 1–2 years is a strong advantage.
• Strong communication skills and ability to motivate a team.

Required skills

• Cash handling and cash‑management procedures.
• Knowledge of FICA compliance requirements.

What we offer

• Opportunity to work in a fast‑growing, internationally expanding brand.
• Career development programmes and clear progression pathways.
• Dynamic, supportive team environment.