Warranty Administrator – Aftersales

About the role

The Warranty Administrator will join Chery's Aftersales team, ensuring efficient handling of warranty claims and supporting the overall performance of the department. This permanent position plays a key part in maintaining high service standards and dealer relationships.

Key responsibilities

• Process and review warranty claims in line with OEM WPPM and service plan guidelines.
• Identify and report fraudulent claims.
• Monitor and maintain warranty and service plan documentation.
• Stay updated on company announcements and factory recalls.
• Organise and maintain customer and service records.
• Maintain strong relationships with dealers.
• Ensure timely processing of service plan and warranty payments.
• Produce monthly reports on claim payments and burn rates.
• Manage warranty cancellations or warnings for missed services.

Required profile

• Matric/Diploma; tertiary qualification in a relevant field is advantageous.
• Minimum of 2 years’ experience, preferably in the automotive industry.
• Strong time‑management and organizational abilities.
• Effective verbal and written communication skills.
• Ability to work in a fast‑paced environment with attention to detail.

Required skills